Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition [Hardcover] Author: Alec Sharp | Language: English | ISBN:
1596931922 | Format: PDF, EPUB
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At last - here's the long-awaited, extensively revised and expanded edition of the acclaimed and bestselling book, "Workflow Modeling". This thoroughly updated resource provides proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps professionals define requirements for systems development or systems acquisition. By showing how to build visual models for illustrating workflow, the book helps practitioners assess their current business processes and see where process improvement and systems development can take place. Leading author Alec Sharp is an internationally recognized expert in business process management and is in high demand as a speaker and seminar leader in the field.
Direct download links available for Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition Free PDF
- Hardcover: 449 pages
- Publisher: Artech House; 2 edition (October 31, 2008)
- Language: English
- ISBN-10: 1596931922
- ISBN-13: 978-1596931923
- Product Dimensions: 10.3 x 7.2 x 1.1 inches
- Shipping Weight: 2.2 pounds (View shipping rates and policies)
Rarely do I get excited about books on workflow modeling. I have a few good books on the subject, all of which provide solid approaches and most of which are well written. This book stands out because it goes beyond merely "solid" or "well written" by giving one of the most comprehensive approaches to workflow modeling I've had the pleasure of reading.
First, like most books on the topic, none of the components of the approach are new. What makes the approach refreshing is the way the authors take standard techniques and tie them together into a coherent process. Second, this book can be used as a workbook during a workflow modeling project, and is well suited to this because of the numerous checklists and diagrams that will prove invaluable every step of the way. Finally, this is the first book of its kind that incorporates use cases, making it invaluable to project teams that have standardized on UML (Unified Modeling Language)or wish to integrate an object-oriented approach into a workflow modeling project. If you're not familiar with use cases I strongly recommend Writing Effective Use Cases by Alistar Cockburn (the best book on the subject in my opinion); UML Distilled by Fowler and Scott is an excellent introduction to that subject if it's new to you.
The approach is straightforward: frame the process and define its scope, understand the existing process (if there is one), design the "to-be" process and develop use case scenarios. I wish to offer one caveat at this point: if you are reengineering a process that is seriously broken you might consider skipping the "as-is" process. Understanding the existing process is useful if your goal is incremental improvement.
Can you clearly identify what is a process and what is not?
Ever wanted to know where things usually go wrong in real life process improvement projects?
Have you ever wondered what should be measured in a business process and what should not?
When should you stop analyzing the current process so you can focus on the new one?
How will you go about designing the new process so it doesn't have the same old problems?
What can be done to help address those internal politics between departments that hinder your process improvement efforts?
How many diagrams should you have?
Should this diagram be a swim-lane diagram, a use case or something else?
What is the most important, quick and easy, diagram to capture at the beginning of your process analysis?
What should be in a flow diagram and what should be written out as narrative?
If you ask these sorts of questions, or get asked these questions, then Sharp and McDermott's book is for you. Their combined experience as process troubleshooters, expert project managers and training consultants comes shining through in every part of the book. They are not trying to sell a product nor are they high on the latest industry buzz juice. They have technical depth that is apparent from time to time, but this is not a technical book. If you want to learn a lot about how to improve almost any kind of organizational process, this is a fantastic book. The approach would have worked well 20 years ago and it probably will 20 years from now. Nevertheless, there is some discussion about IT and how important it is to the effort.
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